Client References


    NICE-PAK PRODUCTS, INC., Orangeburg, NY

    – Mark Robinson, Director of Logistics and Materials

    Nice-Pak Products is the worldwide leader in pre-moistened wipes, providing the highest quality, cost-competitive, innovative wet wipe products to the consumer, healthcare, food service and industrial markets.

    “Nice-Pak has maintained market leader status while experiencing explosive growth in the highly competitive consumer marketplace. We owe a share of this success to the professionals of The Richmond Information Group(RIG) for whom we depend on to design world class business processes that enable Nice-Pak to compete aggressively and stay atop the pre-moistened wipe arena. The RIG team is more than just BPCS® consultants to our company, they are trusted advisors in state-of-the-art and lean manufacturing business processes.””



    – Annette Barbarise,  Controller, Senior Manager
    “The NISSHO Group, parent of Nistem Corporation, has offered leading technology and quality products to the automotive, electrical, electronics, and medical industries for over four decades. “Nistem has had a long-standing business relationship with The Richmond Information Group (RIG). As experts in Nistem’s BPCS® ERP system, RIG’s highly skilled professionals have provided expertise in finance, planning techniques and lean manufacturing practices that are vital assets to our business success. One of the outstanding attributes of working with RIG is the strong business acumen this team brings to the project.”



    – Terry Rutledge, Corporate Director of I.T. and Materials
    “Holley Performance Products have been the undisputed leader in fuel systems for over 100 years. Holley carburetors power every NASCAR® team and every NHRA® ProStock champion. The Holley line includes performance fuel pumps, fuel injection, intake manifolds, cylinder heads and engine dressup products for street performance, race and marine applications. “Holley must be able to respond quickly to meet the needs of a demanding consumer marketplace. The biggest business risk we faced when we upgraded our BPCS® ERP system from version 6 to version 8 was the possibility of orders and shipments being delayed or wrought with errors. We partnered with The Richmond Information Group, Ltd. because of their extensive experience and proven track record in managing and implementing projects of this magnitude. RIG came through, completing our project in record time with tremendous results. Our business didn’t miss a beat.”



    – Jim Ruch, Corporate Director of IT
    “Southeastern Mills, a 70-year-old, family-owned company, encompasses three divisions consisting of seven manufacturing facilities located across the United States. The company supplies some of the world�s largest food manufacturers, restaurant chains, foodservice distributors and retail grocery chains with superbly crafted, tasty products from seasonings and marinades, sauce and gravy mixes, biscuit, pancake and other specialty mixes, to flour, corn meal and grits. “For the first time in the companys history, all of our operations are utilizing a common ERP system, BPCS® v8.2.01. This massive project involved a full implementation from custom legacy systems for two divisions: Milner Milling and Pendleton Mills. It also included an upgrade from BPCS® v6.02 for the Southeastern Mills division. With the assistance of The Richmond Information Group consulting team, we were able to develop and implement business process changes that provided more than a 100 percent return on our investment during the year 2004. The cutover was so smooth, that the event went nearly unnoticed during normal business transactions.”



    – Jeff Beringer – CIO
    “Metaldyne, a leading global designer and supplier of metal-based components, assemblies and modules for the automotive industry, needed to partner with a company that could respond rapidly. Our needs involved locating skilled BPCS® application, technical, and project management professionals as well as to quickly find and install an AS/400 system at the company’s Michigan corporate office. We were fortunate to have been referred to the PHOENIX Business Consulting team. Within a few days, PHOENIX delivered an AS/400 and its dedicated Technical Consultant had it up and running with BPCS installed. PHOENIX Application Consultants then began their tasks on the project, which is nearing a successful on-time completion. PHOENIX Business Consulting performed well beyond our expectations in all aspects of the project. We were very impressed with the entire PHOENIX organization.”


    BBA FIBERWEB – Simpsonville, SC

    – David Richardson, Global Director Information Technology
    “BBA Fiberweb is the world’s third largest supplier of nonwoven materials, with 25 manufacturing facilities around the world. Two years ago, the company set out to standardize and centralize it’s North American I.T. systems. BPCS® v8.1 from SSA-GT was chosen as the core ERP platform, with a single system configured to support 10 sites in the U.S., Canada, and Mexico. BBA Fiberweb needed a partner to provide expert knowledge of the BPCS® environment in an international implementation, including multi-currency understanding as well as bi-lingual capabilities.

    PHOENIX Business Consulting was chosen as the partner in October 2003. Since then, they have provided consulting support in the financial systems areas of CEA G/L, Billing, A/R, and A/P to the U.S. plants. Additionally, PHOENIX has recently supported BBA Fiberweb with implementations in Canada and Mexico. In particular, during the Mexico implementation project, PHOENIX is providing support for the BPCS® Supply Chain modules as well as Financial modules. The skill and knowledge that PHOENIX has brought to this project has been an important factor in the success so far. This complex project is expected to complete during third quarter 2004.”



    – Wayne Kotow, VP of Information Technology – CIO
    “PHOENIX Business Consulting provided immediate senior project management, application and technical support for our BPCS® ERP Project. They successfully led a diverse group of consulting resources from many organizations and created an extremely positive team environment. PHOENIX quickly supported Bumble Bee Seafoods in introducing effective project management principles and tools that significantly improved our rate of progress. Their application and technical consultants interacted well with our business users and are very experienced with BPCS® and business practices. They have a very competent and professional consulting team that I highly recommend for ERP projects!”



    – Marc Brown, VP, Information Technology
    “Del Monte acquired certain businesses from the H.J. Heinz Company, which required an assimilation of business processes. When we assembled resources to support our internal integration project team, PHOENIX was asked to play a significant role by leveraging its talent and expertise to implement ERP and complementary business systems to support Del Monte’s U.S. operations. The scope of the project encompassed migrating from multiple platforms and required integration of business processes across manufacturing, financial, supply chain, decision support and transactional reporting areas. Del Monte is now beginning to realize the business value of the merger some six months ahead of schedule due to the dedication, skills and support from our entire project team. Bottom line — We partnered with the PHOENIX team because we knew they would deliver.”



    – Dom Clemente, Manager, Business Systems

    “As we put together our project team, PHOENIX was a known and proven business consulting partner to Del Monte. Once the decision was made to implement Business Planning & Control System® software (BPCS)* as the core ERP solution, we knew we could count on this team to get the job done while meeting aggressive deadlines and budgets. PHOENIX played a significant role in Del Monte’s Project Management Office providing extensive business, application, technical, systems integration and project management expertise. PHOENIX and our other service partners also provided business process, industry, application and technical skills that enabled us to successfully complete this project six months ahead of schedule. As their slogan states, ‘PHOENIX matches what’s new with what already works,’ and this Del Monte project is the perfect example. It is with pleasure that I highly recommend the PHOENIX Business Consulting team to you.”


    FERRERO USA, Somerset, NJ

    – Peter Kozlek, IT Director
    “We have had a relationship with many of the individuals who are now part of PHOENIX Business Consulting for several years. It therefore made sense that when we decided to embark on a major ERP business system software upgrade, we engaged the PHOENIX team to assist us in this activity. PHOENIX consultants played a significant role in our success by providing expertise in many areas including project planning, education and training, and general business and software specific consulting. The culmination of this effort was a successful go-live both on time and on budget!”



    – Carol Lockwood, IT Director
    – Bob Clemence, e-Commerce Project Director
    “Hyde has counted on individuals from the PHOENIX Business Consulting team to provide critical project management, application and technical services and support for a number of company systems projects in the past. So, it was only natural that when we were exploring an e-commerce solution that we’d evaluate possible solutions with PHOENIX. This company understands our business processes and needs. They are experts at ERP business consulting and finding the right value-add solutions for its customers. Now, we feel stronger competing in an e-world. And, even more important, Hyde clients are more satisfied because they can access order information in a real-time environment. It’s a win-win for everyone.”



    – Renee A. Barger, Accounting Manager
    “PHOENIX very successfully provided high level application and technical support on short notice. The company’s responsiveness and strong talent were impressive”


    SANDVIK STEEL CO., Scranton, PA

    – Lisa Holmes, Systems Manager
    “Our relationship with the individuals who now comprise the PHOENIX Business Consulting team goes back four years. These employees provided skilled project management efforts with a firm commitment to our success. The company’s breadth of BPCS® knowledge and exemplary skill level were top notch. It’s great to know that we can count on the PHOENIX team for all of our BPCS needs.”